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Careers
We are always looking for talented individuals to deliver amazing digital experiences for our clients.
The Freelance Social Media Manager is responsible for creative storytelling and delivering social-first content for Shepherd’s regional clients across their social media channels.
The Social Media Manager role is a well-rounded and dynamic role that involves collaborating with multiple internal and external stakeholders to strategise and develop content for key campaigns through the year, in addition to on-going social media content.
This role reports into the Social Media Lead and is a critical part of the business function involving collaboration across various departments.
Job Responsibilities
- Aid in delivering on-going content calendars based on business priorities
- Project management of social-led initiatives in collaboration with regional agencies – the ability to provide detailed briefs and convey feedback in a way that will facilitate the successful implementation of your campaign
- Delivering efficient support and direction on-ground across campaigns and activations by liaising with various resources and teams.
- Champion your knowledge of social media – educate internal stakeholders and external partners on social best practices and guidelines with the intent of helping them deliver on their objectives
- Keep a finger on the pulse – seek opportunities inspired by the latest trends and digital technologies
- Alignment with internal and external paid media teams on amplification of social assets
- Copywriting with the ability to tell engaging stories in the brand tone of voice across various social channels
- Collaborate with in-house design and production teams to ideate, brief and feedback to deliver various forms of creatives (videography, photography and animated assets)
- Measure, analyse and report social metrics on an on-going basis
- Deputise for the Social Lead as required
Education & Experience
- Minimum of 7 years’ experience with a digital agency, or in-house
- Demonstrated experience working in social media as a social media manager with a strong background content creation and strategy
- Experience in project management and working with agencies
- Fluency in English. Arabic would be a plus.
- Knowledge of social media publishing and listening tools
- Basic knowledge of editing on photoshop or illustrator is preferable or a keen eye for design
- Thrives in a dynamic and fast faced environment
The Senior Account Manager will effectively identify and anticipate business problems and help clients solve them through applying deep industry and tactical knowledge. A can-do attitude, team player, calm and composed and can manage a demanding, chaotic clients with patience.
Job Responsibilities
- Day-to-day contact and key relationship holder across one of our key regional accounts.
- A senior account lead managing projects and campaigns across all aspects of agency scope, predominately:
- Strategy
- Creative
- Social
- CRM
- Data & Analytics
- Digital
- Work in close collaboration with the internal and external teams to deliver world class digital campaigns and solutions for our clients.
- Work closely with client stakeholders and partner agencies to define business requirements and manage delivery of project and campaigns across platforms.
- Liaise with all internal and external stakeholders working closely to ensure teams are briefed and campaigns are delivered on time and on budget.
- Identify opportunities within the client’s business to integrate creative ideas with digital delivery.
- Spot new business opportunities to grow the CRM business organically and beyond.
- Drive digitally innovative strategic thinking across the account.
The Proof
- Experience understanding the CRM/digital landscape and tools.
- Account management experience with multiple projects or clients simultaneously.
- Sound understanding of digital agency working process as well as clients across a range of categories.
- Thorough understanding of full project process across briefing through delivery ensuring jobs are managed well financially and are efficiently using resources to meet client needs.
- Thorough understanding of campaign analysis and reporting as well as developing strategic thought leadership pieces based on results from campaigns.
The Person
- Smart strategic thinking – able to clearly develop communication pieces to clients.
- Confident and clear – able to deliver thinking to clients as well as team.
- Repour and gravitas – able to build strong client relationships and help direct the account.
- Ability to handle client expectations for tight deadlines
- An exceptional eye for detail.
- Ability to flawlessly manage multiple campaigns / projects with effective ease.
- Strong interpersonal skills and be a team player working across a range of both agency and client teams (creative, tech, analytics).
- Strong and confident presentation skills – able to present agency work to key stakeholders
- A passion for communication and a keen learner
- Accountable for his/her actions with a desire to grow with the organisation.
- Excellent organizational skills.
- Focused on staying up to date with digital trends delivering insights back into the team and for clients.
- Outstanding critical thinking and problem-solving skills.
- Fluent in English. Arabic would be a plus.
